Terms of service
General Terms and Conditions
for the sale of goods through the online store located at www.plus420.eu
Article 1: Introductory provisions and definitions of terms
1.1. Seller:
Name: 420CLO s.r.o.
Registered office: Příčná 1892/4, Nové Město, 110 00 Prague 1
Company ID: 23101857
Registered in the Commercial Register: C 420106 maintained by the Municipal Court in Prague
Contact email: plus420.eu@gmail.com
(hereinafter referred to as the “Seller”)
1.2. These terms and conditions (hereinafter referred to as the “GTC”) govern, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the Seller's online store.
1.3. The Buyer is a consumer or entrepreneur.
A consumer is any person who, outside the scope of their business activities or outside the scope of their independent professional activities, concludes a contract with the Seller or otherwise deals with the Seller.
An entrepreneur is a person who independently carries out a gainful activity on their own account and responsibility in a trade or similar manner with the intention of doing so systematically for the purpose of making a profit.
1.4. The provisions of the GTC are an integral part of the purchase contract. Provisions deviating from the GTC may be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the GTC.
Article 2: Conclusion of the purchase contract
2.1. The presentation of goods on the store's website is for informational purposes only, and the Seller is not obligated to conclude a purchase agreement for these goods. The provisions of Section 1732(2) of the Civil Code shall not apply.
2.2. To order goods, the Buyer shall fill in the order form. The form contains, in particular, information about:
- the goods ordered (by placing them in the “shopping cart”),
- the method of payment of the purchase price,
- the required method of delivery and the costs associated with the delivery of the goods.
2.3. Before sending the order to the Seller, the Buyer is allowed to check and change the data entered in the order. The Buyer sends the order by clicking on the button with the wording “Order binding to payment” or another wording with a similar meaning. The data stated in the order is considered correct by the Seller.
2.4. The contractual relationship between the Seller and the Buyer is established upon delivery of the order acceptance, which is sent by the Seller to the Buyer by email to the Buyer's email address.
2.5. The confirmation of order acceptance includes the current version of these GTC and the Complaints Procedure in PDF format.
2.6. The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract, in particular with persons who have previously materially breached their obligations towards the Seller.
Article 3: Price and payment terms
3.1. The prices of goods are listed including value added tax (VAT) and all related fees. Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount.
3.2. In the case of a discount promotion, the discount is calculated from the lowest price at which the Seller offered the goods in question within 30 days prior to the discount being granted.
3.3. The Buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:
- Online card payment
Article 4: Transport and delivery of goods
4.1. The delivery methods are listed on the store's website in the section.
4.2. The Seller undertakes to deliver the goods to the Buyer within 30 days of order confirmation, unless another deadline is specified for the goods.
4.3. The Buyer is obliged to accept the goods upon delivery. If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a manner other than that specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with another method of delivery.
4.4. Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately.
Article 5: Withdrawal from the contract
5.1. A buyer who is a consumer has the right, in accordance with Section 1829(1) of the Civil Code, to withdraw from the purchase contract within fourteen (14) days of receiving the goods. The period begins on the day following receipt of the goods. If the end of the period falls on a Saturday, Sunday, or public holiday, it is extended to the next working day.
5.2. In order to exercise the right to withdraw from the contract, the Buyer must inform the Seller of their withdrawal from this contract by means of a unilateral legal act (e.g., by letter sent via a postal service provider or by email to the address). The Buyer may use the model withdrawal form available on the e-shop website, but this is not mandatory.
5.3. To meet the withdrawal deadline, it is sufficient to send the withdrawal notice before the expiry of the relevant 14-day period.
5.4. In the event of withdrawal from the contract, the purchase contract is canceled from the outset. The goods must be returned to the Seller within fourteen (14) days of withdrawal from the contract. The costs associated with returning the goods to the Seller shall be borne by the Buyer.
5.5. The Seller shall return the funds received from the Buyer within fourteen (14) days of withdrawal from the contract, but not before the Buyer returns the goods or proves that the goods have been sent to the Seller. The Seller shall refund the purchase price to the Buyer, including the costs of delivery of the goods, but only in the amount corresponding to the cheapest method of delivery offered by the Seller.
5.6. The Buyer is responsible for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary in view of their nature and characteristics. The Seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the Buyer's claim for a refund of the purchase price.
5.7. The Buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible to withdraw from a contract for the delivery of goods that have been modified according to the Buyer's wishes, or from a contract for the delivery of goods in sealed packaging that the consumer has removed from the packaging and cannot be returned for hygienic reasons (e.g., underwear).
5.8. If the Seller fails to properly inform the Buyer of their right of withdrawal, the withdrawal period is extended to one year and 14 days.
Article 6: Rights arising from defective performance (complaints)
6.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on consumer protection).
6.2. The detailed procedure for filing and handling complaints is set out in the Complaints Procedure, which forms an integral part of these GTC and is available on the Seller's website.
Article 7: Personal Data Protection
7.1. The protection of personal data of the Buyer, who is a natural person, is provided by Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
7.2. Detailed information on the processing of personal data, including the Buyer's rights, is provided in a separate document entitled “Personal Data Processing Policy,” which is available on the Seller's website.
Article 8: Out-of-court settlement of consumer disputes
8.1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://www.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract.
8.2. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer arising from the purchase contract.
Article 9: User reviews
9.1. The Seller publishes user reviews on its website. The Seller ensures that the reviews come from consumers who have actually purchased the goods.
Article 10: Final provisions
10.1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law.
10.2. If any provision of the GTC is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision.
10.3. The purchase contract, including the terms and conditions, is archived by the Seller in electronic form and is not accessible.
10.4. The Seller may amend or supplement the wording of the GTC. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the GTC.
These terms and conditions shall take effect on August 1, 2025.
Complaints Procedure
issued in accordance with Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection
Article 1: Introductory provisions
1.1. These Complaints Procedure Rules govern the scope, conditions, and manner of exercising rights arising from defective performance (hereinafter referred to as “complaints”) in connection with purchase contracts concluded between the Seller and the Buyer through the Seller's online store.
1.2. These Complaints Procedure Rules are an integral part of the Seller's General Terms and Conditions. By concluding a purchase contract, the Buyer expresses their agreement with the GTC and these Complaints Procedure Rules and confirms that they are duly familiar with them.
Article 2: Liability for defects
2.1. The Seller is liable to the Buyer for ensuring that the goods are free of defects upon delivery. In particular, the Seller is liable for ensuring that at the time the Buyer takes delivery of the goods:
- the goods have the properties agreed upon by the parties, and in the absence of an agreement, have the properties described by the Seller or manufacturer or expected by the Buyer with regard to the nature of the goods,
- the goods are fit for the purpose stated by the Seller or for which goods of this type are normally used,
- the goods are in the appropriate quantity, measure, or weight,
- the goods comply with legal requirements.
2.2. The buyer is entitled to exercise their rights arising from defects that occur in consumer goods within twenty-four (24) months of receipt. If a defect becomes apparent within one year of receipt, it is assumed that the goods were defective at the time of receipt.
2.3. The Buyer is not entitled to exercise their right arising from defective performance if they caused the defect themselves. Wear and tear caused by normal use of the goods does not constitute a defect.
Article 3: Filing a complaint
3.1. Complaints must be filed without undue delay as soon as the defect appears.
3.2. The Buyer may file a complaint by sending the goods to the address: or by other appropriate means as agreed with the Seller (e.g., by email to plus420.eu@gmail.com).
3.3. The Buyer is obliged to prove that they purchased the goods from the Seller, for example by presenting a proof of purchase (invoice) or by other credible means (e.g., a bank account statement).
3.4. When a complaint is made, the Seller is obliged to issue the Buyer with written confirmation (complaint report) stating the date on which the complaint was made, its content, the method of handling the complaint requested by the Buyer, and the Buyer's contact details for the purpose of providing information on the handling of the complaint.
Article 4: Handling of complaints
4.1. The Seller or an employee authorized by the Seller shall decide on the complaint immediately, or within three working days in complex cases. Complaints, including the removal of defects, must be handled without undue delay, no later than 30 calendar days from the date of the complaint, unless the Seller and the Buyer agree on a longer period.
4.2. The period for handling the complaint shall commence on the day following the filing of the complaint.
4.3. The futile expiry of the 30-day period shall be considered a material breach of contract and the Buyer shall have the right to withdraw from the purchase contract.
4.4. The Seller shall inform the Buyer about the settlement of the complaint via the contact email or telephone number provided in the complaint. The complaint is settled at the moment the Buyer is notified thereof.
Article 5: Rights arising from defective performance
5.1. If the defective performance constitutes a material breach of contract, the Buyer has the right:
- to have the defect removed by delivery of a new item without defects or delivery of the missing item,
- to have the defect removed by repair of the item,
- to a reasonable discount on the purchase price, or
- to withdraw from the contract.
5.2. If the defective performance is a minor breach of contract, the Buyer has the right to have the defect removed or to a reasonable discount on the purchase price.
5.3. The Buyer also has the right to delivery of a new item or withdrawal from the contract if they cannot use the item properly due to the repeated occurrence of a defect after repair (third identical defect) or due to a larger number of defects (at least three defects at the same time).
5.4. The Buyer shall inform the Seller of the right they have chosen when reporting the defect or without undue delay after reporting the defect. The Buyer may not change their choice without the Seller's consent.
Article 6: Final provisions
6.1. In the event of a justified complaint, the Buyer shall be entitled to reimbursement of reasonable costs incurred in connection with the complaint.
6.2. These Complaints Rules shall take effect on August 1, 2025.